Megabyte in collaboration with Microsoft organized the Microsoft Dynamics CRM Seminar, which was held on Wednesday, 11th May at Corinthia, St. George’s Bay, St. Julians. During this seminar the attendees had the opportunity to delve into Microsoft Dynamics CRM. The event was opened by Adrianna Zammit, Country Manager, Microsoft Malta. The first presentation was delivered by Panos Gikas from Microsoft, who provided an overview of Microsoft Dynamics CRM together with the perks of implementing this system within a business. Customers are the key part of a successful business and Microsoft Dynamics CRM will enable the business to effectively manage the customer life cycle – from marketing to sales to service – which is critical to every company’s profitability and growth.
Subsequently, Maria Magro from Megabyte provided insight into the locally-based hosted CRM, which implies having full functionality of Microsoft Dynamics CRM over the Internet, this means that one may access Microsoft Dynamics CRM anywhere with web access and at any time. Hosted CRM is “always on,” making it easy to grow one’s business and support remote workers and locations, or a highly mobile sales or service team. This is because the people can access the cloud any time, day or night, from any browser, desktop, or mobile device around the globe, 24x7. Megabyte teamed up with BMIT to make use of their locally situated data centres. BMIT’s data centre facilities are connected to pan-European carrier-grade networks, ensuring 24 hours a day, 365 days a year support and monitoring of systems, network and infrastructure. Megabyte is the first company in Malta to offer this service, a service which includes numerous advantages. The financial advantage of hosted CRM is that a company pays on a quarterly basis, unlike conventional on-premise systems where major up-front investment in licenses, hardware and software need to be made. Hence, the business will benefit from better cash flow and far greater IT flexibility. Moreover, upgrades, maintenance, and system administration are managed by Megabyte, so clients do not have to spend nights or weekends supervising a new version upgrade or a failed server. Also, for many companies, the level of security and availability, disaster recovery and back-up provided by a hosting partner far exceeds that which can be provided by the company itself.
The seminar was wrapped up by Rainer van Beckum, CEO, Megabyte.
