For product and service providers worldwide, customer experience has become increasingly significant as a critical success factor. This leading to the use of customer relationship management (CRM) as an enterprise-wide strategy, which must include process re-engineering, organisational change, incentive-program change, and a totally revamped corporate culture. Megabyte’s systems integration expertise coupled with our knowledge of next generation CRM applications including Oracle’s Siebel CRM and Microsoft Dynamics CRM, put us in a unique position to deliver the strategic value created when CRM is deployed.
Microsoft Dynamics CRM - Hosted Solution NOW AVAILABLE!
Businesses depend on the movement and sharing of data, hence, data quality errors are not only a hindrance to this process but also costly and far reaching. This means that a Customer Relationship Management application, such as Microsoft Dynamics CRM, is not a luxury for an enterprise but a necessity. Microsoft Dynamics CRM will not only make it easy to standardise your clients contact details (which are a must for a strong relationship with your clients) but also synchronise business processes when dealing with Sales Activities, Marketing and Customer Service.
Microsoft Dynamics CRM will help your business to:
- Improve sales planning and management
- Automate your lead system
- Manage opportunities effectively
- Streamline account management
- Boost Sales productivity
- Enhance pipeline management
- Simplify workflow processes
- Gain visibility and improve decision making
Microsoft Dynamics CRM encourages rapid user adoption through tight integration with other Microsoft applications such as Microsoft Outlook, Microsoft Word and Microsoft Excel. Training time and total cost of ownership are dramatically reduced because of its tight integration and user friendly interface.
When purchasing Microsoft Dynamics CRM from Megabyte, clients are presented with two options:
1) The traditional ‘On-Premise’, where clients pay the full software licenses, buy servers, and execute an on site implementation.
2) The innovative ‘Hosted’ solution offered only by Megabyte, where clients pay a low monthly fee per user (starting from only €28 per month) without the high upfront costs.
The hosted option is a unique solution offered by Megabyte specifically for small to medium sized companies or for large companies to use as a pilot project due to data being easily transferable from a hosted to an on-premise solution.
Due to Megabyte's hosted CRM, customer oriented businesses can now benefit from the awesome sales, marketing and customer management tool from Microsoft without the usual upfront investment, installation charges and ongoing maintenance by accessing CRM from anywhere you have an internet connection whilst the data is being kept safe under lock and key right here in Malta. This solution should be considered by those organisations which are looking for rapid, on-line deployment, are constrained with technology investment and have limited IT staff because Megabyte will manage the application and data, taking on the role of your IT personnel.
The key benefits of taking on the hosted CRM solution are the following:
- Cost benefit – very low investment required
- Cost predictability – pay-as-you-go pricing that allows you to change capital expenditures into predictable operating expenses.
- Flexibility – scale the number of users up or down, or change deployment type (from hosted to on-premise) based on your needs
- Accessibility - any time from everywhere
- Maintenance & Support through Megabyte
- Security
Click here for more information on the Hosted CRM solution offered only by Megabyte.
Megabyte has partnered with the German Company proMX in order to give our clients the opportunity to make use of the comprehensive Project Management solution proRM, which is built on Microsoft Dynamics CRM. Click here for more information on proRM.