For product and service providers worldwide, customer experience has become increasingly significant as a critical success factor. This leading to the use of customer relationship management (CRM) as an enterprise-wide strategy , which must include process reengineering, organisational change, incentive-program change, and a totally revamped corporate culture. Megabyte’s systems integration expertise coupled with our knowledge of next generation CRM applications including Oracle’s Siebel CRM and Microsoft Dynamics CRM, put us in a unique position to deliver the strategic value created when CRM is deployed.