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As the main business application, Kempinski
invested in the world-class Micros-Fidelio
Opera Property Management System to manage
their operation efficiently and effectively.
The MICROS OPERA PMS was also implemented to
enhance Kempinski’s long-term vision of
establishing and increasing the lifetime
value of its guests.
This was achieved through elaborate guest
profiling, allowing the resort to become
more guest focused and thus practice true
Customer Relationship management. The Opera
PMS also provides them with the right tools
to run their operation at a greater level of
productivity, profitability, and reliability
than ever before. The application was
specifically configured and fine-tuned by
Megabyte’s specialists to Kempinski’s
requirements, thus making it easier to use
and to allow them to obtain fast, accurate,
up-to-the-minute information. This, in
essence, will enhance the overall guest
experience, property management and, of
course, aid to optimise revenue management.
Building on the Micros Opera PMS, Kempinski
added the MICROS 9700 Hospitality Management
System (HMS) to achieve absolute control of
its retail operations. Kempinski chose the
advanced functionality of MICROS 9700 HMS as
the technology foundation for both its food
& beverage and retail outlets. Both of these
additions elevate the already famous guest
experience for which both the Trattoria and
L’Ortolan restaurants within the resort are
well renown for. The systems extensive
reporting capability grants them real-time
access to important operational data to
improve the overall level of efficiency and
ensure unsurpassed guest satisfaction.
As a platform for its IT operations,
Kempinski also commissioned to install a
cluster of optimised HP Proliant rack-mount
servers, equipped with redundant power
supply alternatives, cooling and storage
facilities to ensure smooth operation even
in worst case scenarios like power failures
and other critical hardware malfunctions.
Kempinski’s prime concern was their
dependency on guaranteed system uptime and
insisted that their system had to tollerant
to a certain level of hardware malfunction
without compromising their operation
continuity. To counteract this, and for
additional peace of mind, Megabyte
incorporated HP’s Integrated Lights Out
management boards on their Proliant servers
to enable total remote management takeover
and provide immediate response to any
mishaps or malfunctions that may occur. This
additional equipment makes the traveling
time involved in crossing over to the sister
island superfluous, to provide immediate
remote assistance should the need arise.
“We are impressed with the way Megabyte
handled such a major deployment in such a
short timeframe. The results we have enjoyed
since the implementation of this seamlessly
integrated MICROS solution are amazing,”
stated Mr. Noel Attard, Financial Controller
of the Kempinski Hotel San Lawrenz . “We
also chose to partner with MICROS because of
the strong stability of the company both
locally and world-wide, the scalability of
MICROS Opera PMS, including the
enterprise-wide capabilities, the
flexibility to handle the resort operations
in addition to the food & beverage
operations, and MICROS’s long-term
commitment to product development.”
Kempinski has been a MICROS customer since
1991 with 28 properties installed worldwide
with various MICROS products, including the
OPERA Enterprise Solution, Fidelio Suite V6,
Fidelio Food & Beverage, Fidelio Sales and
Catering and MICROS 3700 & 9700
Point-of-Sale. MICROS provide Kempinski
operations with central regional support out
of 4 regional offices and in-country support
for more than 37 countries.
“We remain impressed with how well MICROS
has served and supported Kempinski,” stated
Wibecke Vinke, Senior Vice President
Information Technology, Kempinski Hotels &
Resorts. “MICROS understands our requirement
for a technology that will support our
worldwide expansion plans, and they provide
us with a 360° product, service and support
cycle, available in all locations.
About Kempinski Resorts and Hotels
Historically German, Kempinski Hotels &
Resorts is the oldest hotel group in Europe.
Its portfolio now comprises an eclectic
selection of five star hotels and resorts,
from historic grande dames to the
breathtakingly avante-garde, in Europe, the
Middle East, Asia and South America. Each
hotel and resort offers superior standards
of service combined with a distinctive style
that reflects the individuality of the
property and its location. Their website
address is
www.kempinski.com
About MICROS Systems, Inc.
MICROS Systems, Inc. provides enterprise
applications for the hospitality and retail
industries worldwide. Over 200,000 MICROS
systems are currently installed in table and
quick service restaurants, hotels, motels,
casinos, leisure and entertainment, and
retail operations in more than 130
countries, and on all seven continents. In
addition, MICROS provides property
management systems, central reservation and
customer information solutions under the
brand MICROS-Fidelio for more than 20,000
hotels worldwide, as well as Micros
point-of-sale systems for more than 50,000
specialty retail stores worldwide.
MICROS Systems established their first
presence in Malta in 1994, and through their
local System Partners, Megabyte Limited,
rapidly emerged to be the leading hotel
management solution providers amongst the
four and five star hotels on the island.
Megabyte as a Micros Systems Integrator
offers both pre and post sales consulting
for complete solutions for the entire
hospitality segment and offers their
customers the peace of mind of a full 24x7
support by experienced technology
specialists and consultants. Customers
benefit from their extensive knowledge base
in Hotel Management Systems, and their
capability in interfacing and system
integration to offer customised solutions
and guarantee better quality customer
service throughout.
About Megabyte Ltd
Formed in 1979, Megabyte Ltd,
is a leading IT services company providing
Total Computer Solutions to private and
public sector entities by enabling them to
use information technology to solve complex
business or organisation problems, to
improve performance and add value to their
customers. Megabyte provides these services
by continual investment and development of
its human resources to engineer and deliver
solution using state-of-the-art products and
tools from its solution partners, ORACLE
(Technology & Applications), MICROSOFT
(Technology & Applications), MICROSOFT
Dynamics Great Plains, Hewlett Packard
(Enterprise Solutions), DATACARD, ENTERASYS,
Excel (Network Cabling Products), DIGI, and
MICROS-FIDELIO.
For further information on information
technology solutions for the hospitality
industry, please contact Ivan Mifsud,
Business Development Executive on (356)
21421600 (Ext. 270) or by email on
ivan.mifsud@megabyte.net
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