The Ramla Bay Resort, located at Marfa Malta, had just completed a major refurbishment programme that transformed the resort into an enchanting location. With a sprawling landscape, the resort offers a multitude of leisure choices to the discerning visitor. From peaceful solitude in the shade of bamboo parasols and Gazebos, to the relaxing ambience of the new Spa and wellness centre, to the themed bars, restaurants and conference rooms, that cater for those who wish to combine work and play.

As part of this major embellishment project, the owners and management of the Ramla Bay Resort decided that their property needed to be run more efficiently through the better use of Information Technology. To achieve this important strategic imperative, the Management invested in a world-class Micros-Fidelio Opera Property Management System (PMS), from a reliable partner, to manage its resort facilities.

As MICROS-Fidelio system partners, Megabyte Ltd was commissioned to supply, implement and support all the components of a fully integrated Hotel management system comprising of the OPERA Xpress PMS, Materials Control stock management system and the MICROS 9700 Point-of-Sale system complete with the underlying system infrastructure.

The system went live in phases during 2006 and now the Ramla Bay Resort can leverage the advanced integrated functionality set of the full service OPERA PMS.  Using OPERA Xpress interfacing capabilities also enabled the possibility to manage other third party systems, such as PABX telephone system, call accounting and door locking systems. OPERA’s enhanced interfacing functionality has now permitted Ramla Bay Resort to deliver truly tailored services for each of its clients.

 “The Ramla Bay Resort is unique in its own way, focused in providing a tailor-made exotic holiday experience to our international clientele” stated Ms. Taziana Grech, General Manager at Ramla Bay Resort. "We researched many products but we found that OPERA Xpress to be more in line with our enhanced product offering and business model. It was also critical to select a product that would be scalable with the growth of our business as the Ramla Bay Resort requires scalability and flexibility as it grows. MICROS Opera Xpress gives us that comfort and is positioned to address our ever changing needs, very well” continued Ms. Grech.

To compliment with Opera Xpress PMS, Ramla Bay Resort also introduced MICROS 9700 Hotel Management System (HMS). With MICROS 9700 HMS real-time reporting solution, Ramla Bay will have visibility of guest movements throughout the property and will be able to track food and beverage consumption trends and business ratios. These added capabilities, in addition to its seamless integration with Opera Xpress PMS, made the MICROS 9700 HMS the natural choice for Ramla’s point-of-sale system.

"The tight integration between MICROS 9700 HMS and MICROS OPERA Xpress was one of several key benefits for Ramla," stated Mr. Joe Vella, Operations Manager at the Ramla Bay Resort. “Due to the high volume of business we handle, it was also imperative for us to select a point of sale solution of such an “Industrial Strength”. We managed to achieve this by implementing MICROS.”

To complement the state-of-the-art PMS and POS systems from MICROS, the management of the Resort also commissioned Megabyte to design and implement a robust connectivity infrastructure to cater for their immediate and future requirements. In view of the large land area, the network layout had to be segmented in different remote sites, each interconnected to the central site via high speed fibre optic links to maximise performance and efficiency while eliminating possible system bottlenecks. The resort’s IT fulcrum is powered by task dedicated high performance HP servers specifically configured with full redundancy feature for maximum uptime and optimum application performance.

When commenting on their latest MICROS Opera project, John Ambrogio – General Manager Megabyte Ltd., said “While the Hospitality sector is going through a difficult moment, it is very inspiring to witness the re-invention of the Ramla Bay Resort. Thanks to its investment the Ramla Bay Resort has now acquired powerful MICROS Fidelio applications that enable it to extract timely and accurate information, for faster decision making, and a speedier return on investment.

This is good example of astute business managers bucking the trend and treating a downturn to their advantage by investing in information technology as a means to make faster decisions, increase market agility and reduce costs. It is an honour to have the Ramla Bay Resort as our customer with the other 34 Hotels that use the services of Megabyte and MICROS Fidelio products to run their properties.” concluded John Ambrogio

About Ramla Bay Resort

The four star Ramla Bay Resort is situated on a secluded peninsula on the northern coast of the island, overlooking the picturesque islands of Gozo and Comino. This is a unique resort designed to harmonise with the surrounding unspoilt Maltese countryside. The Ramla Bay Resort is an idyllic location at the water's edge to make luxurious comfort and relaxation a reality. To know more about this extraordinary resort, you can visit their website at www.ramlabayresort.com

About MICROS Systems, Inc.

MICROS Systems, Inc. provides enterprise applications for the hospitality and retail industries worldwide. Over 200,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment, and retail operations in more than 130 countries, and on all seven continents. In addition, MICROS provides property management systems, central reservation and customer information solutions under the brand MICROS-Fidelio for more than 20,000 hotels worldwide, as well as Micros point-of-sale systems for more than 50,000 specialty retail stores worldwide.

MICROS Systems established their first presence in Malta in 1994, and through their local System Partners, Megabyte Limited, rapidly emerged to be the leading hotel management solution providers amongst the four and five star hotels on the island.

Megabyte as a Micros Systems Integrator offers both pre and post sales consulting for complete solutions for the entire hospitality segment and offers their customers the peace of mind of a full 24x7 support by experienced technology specialists and consultants. Customers benefit from their extensive knowledge base in Hotel Management Systems, and their capability in interfacing and system integration to offer customised solutions and guarantee better quality customer service throughout.

About Megabyte Ltd

Formed in 1979, Megabyte Ltd is a leading IT services company providing Total Computer Solutions to private and public sector entities by enabling them to use information technology to solve complex business or organisation problems, to improve performance and add value to their customers. Megabyte provides these services by continual investment and development of its human resources to engineer and deliver solution using state-of-the-art products and tools from its solution partners, ORACLE (Technology & Applications), MICROSOFT (Technology & Applications), MICROSOFT Dynamics Great Plains, Hewlett Packard (Enterprise Solutions), DATACARD, ENTERASYS, Excel (Network Cabling Products), DIGI, and MICROS-FIDELIO.