The Suncrest Hotel has just re-opened its doors this week to give a warm welcome to its new residents after an eleven week refurbishment programme. This project involved a major overhaul of its entire technical plant ranging from its air conditioning system, piping infrastructure, guest bathrooms make-over, brand new catering equipment and lift refurbishment. To complete this refurbishment the Suncrest management also decided to upgrade the Hotel’s entire IT infrastructure to cater for wireless roaming access as well as an upgrade to their core IT hardware and  their current Fidelio front office system to the new Micros OPERA Xpress Property Management System including the latest Opera Materials Control food and beverage control system.

AX Holdings Group, also chose to standardise the technology throughout its properties with the MICROS OPERA Enterprise Solution.  The solution encompasses OPERA Property Management, OPERA Sales & Catering, OPERA Materials Control and Micros POS system. In the upcoming properties AX Holdings plans to operate on a multi-property platform, with a common, centrally hosted database. Opera multi-property provides them with the opportunity to capitalise on the benefits of truly centrally hosted, multi-property solution, allowing them to know more about their guests and business than ever before. Not only will this save them money on hardware and maintenance costs through system consolidation, but also enable them to manage their shared resources and facilities efficiently and optimise their operation of both establishments.

In order for Suncrest to realise their vision, the owners once again entrusted Megabyte as the prime contractor for the design and integration of their Hotel’s complex IT core facilities and engaged them for the deployment of a fully fledged Hotel Management Solution. Thanks to Megabyte’s expertise accumulated over several system deployments of this nature, the entire project was successfully completed by the local team from the Megabyte Hospitality Business Unit under the Project Management of Mark Ciantar, who within the stipulated timeframe, and notwithstanding the considerable tight timeframe allocated before their re-opening, migrated all historical records since 1995 onto the new Opera Xpress version.

As a result of the tremendous growth AX holdings group has enjoyed in the last few years, the technological requirements of its properties have significantly expanded.  Implementing a multi-property system environment will bring numerous advantages to its new properties which are in some cases resting back to back with each other.  With centralised guest history, and agents able to book reservations across both properties, Victoria Hotel and the new Palace Hotel intend to perfect their guest experience. 

"Although OPERA was a natural successor to our current Fidelio solution, we nonetheless conducted a detailed analysis of several options", stated Mr. Michael Warrington, Group Financial Controller of AX Holdings. "Suncrest Hotel is very particular when it comes to its organisation and processes and we concluded that OPERA fits our organisational model perfectly".
 
Mr. Warrington continued, "MICROS-Fidelio has always been able to adapt to our specific needs. We are highly satisfied that the upgrade deployment from Suncrest’s current Fidelio system to Opera Xpress Property Management system has progressed so smoothly and this thanks to the direct involvement of Megabyte local implementation team ."

"The AX Holdings group adoption of MICROS OPERA Xpress is another feather in the cap for Megabyte and its Hospitality Business Unit", stated Mr. John Ambrogio, General Manager of Megabyte Limited. "It is a reaffirmation that MICROS-Fidelio products and services we have provided to AX Holdings in the past, remain an unrivalled product on the market that best reflects the ever changing business needs of this industry."

About Suncrest Hotel

Suncrest Hotel, which forms part of the AX Holdings Group, is a four-star hotel situated on the seafront overlooking the picturesque bay of Qawra. The hotel comprises of a total of 453 rooms of which 2 are presidential suits, 114 triple rooms and another 84 elegantly decorated suites. The resort also encompasses two large swimming pools, a sport and leisure facility centre and a well equipped fitness centre. To know more about this extraordinary hotel, you can visit their website at www.suncresthotel.com

About MICROS Systems, Inc.

MICROS Systems, Inc. provides enterprise applications for the hospitality and retail industries worldwide. Over 200,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment, and retail operations in more than 130 countries, and on all seven continents. In addition, MICROS provides property management systems, central reservation and customer information solutions under the brand MICROS-Fidelio for more than 20,000 hotels worldwide, as well as Micros point-of-sale systems for more than 50,000 specialty retail stores worldwide.

MICROS Systems established their first presence in Malta in 1994, and through their local System Partners, Megabyte Limited, rapidly emerged to be the leading hotel management solution providers amongst the four and five star hotels on the island.

Megabyte as a Micros Systems Integrator offers both pre and post sales consulting for complete solutions for the entire hospitality segment and offers their customers the peace of mind of a full 24x7 support by experienced technology specialists and consultants. Customers benefit from their extensive knowledge base in Hotel Management Systems, and their capability in interfacing and system integration to offer customised solutions and guarantee better quality customer service throughout.