Customer Relationship Management
Customer Relationship Management
For product and service providers worldwide, customer experience has become increasingly significant as a critical success factor. This leading to the use of customer relationship management (CRM) as an enterprise-wide strategy, which must include process re-engineering, organisational change, incentive-program change, and a totally revamped corporate culture. Megabyte’s systems integration expertise coupled with our knowledge of next generation CRM applications including Oracle’s CRM puts us in a unique position to deliver the strategic value created when CRM is deployed.
Oracle CRM, the world's most complete customer relationship management (CRM). From sales force automation to socially-enabled business intelligence, Oracle offers the broadest and deepest portfolio of CRM solutions that address all customer touch-points and provide rich functionality to support the specific business needs for organizations of every size to deliver a superior customer experience.
- Industry focus—Over 20 industry tailored solutions
- Insight—Embedded real-time business intelligence
- Innovation—Industry recognized leader in CRM
- Integration—End-to-end business processes
- Infrastructure—Broadest choice of deployment options
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